Due to the Coronavirus pandemic outbreak, there has been an exponential increase in demand for medical supplies as a result of COVID-19, creating order processing delays. Accordingly, please be patient with expected delays to our normal one to three business day shipping practice.
We have also hired additional agents to alleviate the influx of communications received on a daily basis in our call center. However, we have found that due to the significant increase in wait times, the most efficient way to correspond during these times is via email. We have agents are diligently reviewing and responding to emails sent to firstname.lastname@example.org. While we strive to respond to emails within one to two business days, kindly expect delays in this regard as well.
Rest assured that refunds and order cancellation requests will be refunded as soon as practicable, but will likewise be delayed. Regretfully, all Coronavirus related items are final sale and thus non-returnable!
We are eternally grateful for your continued faith and trust in our unwavering dedication to accommodate all of our customers in these challenging times.